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I think they give good value for money, but they need to improve their customer service.‘They were clearly in the wrong – they held on to my money and made it incredibly difficult for me to get them to put things right and pay me back.‘I know this experience happens to lots of other people so I really hope my victory will stop budget airlines from behaving badly towards their customers.’Mr Instone, 59, who now lives in Colorado, U.
S., had booked his ticket on a credit card two months in advance.
He was offered a seat on a later easy Jet flight if he paid the full price of the ticket in cash, but he turned this down to book an earlier flight with British Airways, at a cost of £199.
It meant he landed at Geneva three hours after his friends on the easy Jet flight and they had to cancel a pre-booked taxi to their hotel.
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The way God created us, actions affect our feelings most.
The third is respect, "the ability to see a person as he [or she] is, to be aware of his [or her] unique individuality," and, consequently, wanting that person to "grow and unfold as he [or she] is." These three components all depend upon the fourth, knowledge.
Mr Instone, from Tunbridge Wells, Kent, told how he went down the legal route after his attempts to contact the airline were met with a wall of silence.
In a judgment at Central London County Court, easy Jet was criticised by Deputy District Judge Lawrence, who said the airline ‘acted unreasonably by not conceding right at the outset’.
Mr Instone said: ‘The major issue for me was when I tried to complain to easy Jet it was impossible to get through to anyone to discuss the matter.
Experts believe it could open the floodgates to further claims.
Mr Instone, who runs an air freight company, said: ‘I like using budget airlines like easy Jet.